IT Fitout & Infrastructure
Unified Communications & Telephony
Unified Microsystems designs and implements unified communications and telephony systems for commercial environments across the UAE. We bring voice calling, meetings, messaging, and contact centre capabilities together into a single, reliable platform that works wherever your people do.
Get In Touch With UsTurn Microsoft Teams into your complete business phone system. We deploy Teams Voice with Direct Routing and an integrated SBC, configuring calling plans, call queues, auto attendants, and policies so your team makes and takes external calls directly within the tools they already use.
Replace costly legacy lines with flexible, scalable SIP connectivity. We provision and configure SIP trunks that connect your phone system to the carrier network, sized to your call volumes and built to scale up or down as your requirements change.
Protect and control your voice traffic at the network edge. We deploy and configure session border controllers to secure SIP connectivity, enforce call routing and policy, and ensure interoperability between your phone system, carriers, and Microsoft Teams.
Run your telephony on the platform and deployment model that suits your business. We design, install, and configure phone systems on Yeastar, Avaya, and 3CX, whether cloud-hosted, on-premises, or hybrid, with extensions, call flows, and features built around your organisation.
Handle high call volumes and deliver a better customer experience with intelligent routing. We design and configure contact centre solutions with skills-based routing, IVR menus, queues, and real-time and historical reporting, so customers reach the right person and your team has the data to improve.
Capture and retain calls for quality, training, and compliance. We implement call recording with secure storage, access controls, and retention aligned to your policies and regulatory obligations, so recordings are protected and available when you need them.
Connect your phone system to the applications your team relies on. We integrate telephony with CRM and business systems to enable click-to-dial, screen pops, and call logging, so conversations are captured and context travels with every call.
Deliver clear, reliable calls even on a busy network. We design and configure the underlying voice network with Quality of Service, segmentation, and capacity planning, so voice traffic is prioritised and call quality stays consistent under load.
Equip your team with the right devices for how they work. We supply and configure desk phones, conference units, headsets, and softphone clients, all provisioned and tested for consistent, high-quality audio across the organisation.
Move to your new system without changing your numbers or disrupting business. We plan and manage number porting and platform migration with carefully scheduled cutovers and a clear fallback position, so calls keep flowing throughout the transition.
Coordinate every workstream from a single point of contact. We manage installation schedules, carriers, third-party contractors, and system integrations to ensure the project is delivered on time, on scope, and without gaps between disciplines.
Keep your communications systems performing long after installation. We provide ongoing monitoring, remote diagnostics, and fault response with custom support arrangements. Upgrades and system expansion are managed as part of a structured lifecycle plan.
Improved customer experience
Reduced communication costs
Flexible team scaling
Remote work enabled
Call analytics & insights
Faster response times
Multi-Platform Expertise
We work across Microsoft Teams Voice, Yeastar, Avaya, and 3CX. Our team designs and integrates the right platform for your business rather than forcing you onto a single product.
Carrier and SIP Independence
We build on SIP trunking and standards-based connectivity, secured with session border controllers, so you are not locked to one carrier. You keep the flexibility to change providers and scale capacity.
Designed Around Your Operations
Every system is engineered around how your business communicates. Call flows, routing, contact centre logic, and recording policies are configured to your specific operational and compliance requirements.
Resilient and Secure by Design
We engineer for call quality, uptime, and security from the outset, with SBCs, Quality of Service, and resilient connectivity built in. Your communications stay clear, available, and protected.
End-to-End Delivery
We manage every stage from design and integration to migration, commissioning, documentation, and handover. One team is accountable for the outcome.
Ongoing Support
We provide structured maintenance, remote diagnostics, and lifecycle management, so your systems stay operational and up to date at all times. If something goes wrong, we respond and resolve it quickly.
On-site Coverage
Professional on-site AMC engineers in 6 countries. Same SLA, same standards, wherever you operate.
Request on-site support6
Countries
16+
Cities
2008
Established
24/7
Coverage
UAE — Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah
Full UAE coverage · On-site AMC · Network & infrastructure
Philippines — Metro Manila, Clark, Cebu
Enterprise IT support · Helpdesk & on-site
Saudi Arabia — Riyadh, Jeddah
KSA operations · On-site AMC delivery
Thailand — Bangkok
APAC IT support · Bangkok metro
United Kingdom — London
UK operations · City of London & Greater London
United States — New York, Boston
East Coast US support · On-site & remote
Explore detailed accounts of our major projects, showcasing how our tailored IT solutions have driven success and innovation for our clients
Our unified communications solutions make your team easier to reach and more productive while keeping costs and call quality under control. It all starts with an initial consultation.
ISO 27001
Certified
ISO 9001
Certified
UAE, PH, TH, KSA, UK & USA
Presence
Microsoft
Partner
24/7
Support
Since 2008
Established