Managed Services

Turnkey IT Support

Enterprise-grade managed IT across the UAE, Philippines, Thailand, KSA, UK and USA. We run, monitor and protect your systems so your team can focus on the business.

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ISO 27001 certified
ISO 9001 certified
Microsoft partner
UAE, PH, TH, KSA, UK & USA
24/7 support
Since 2008

What We Deliver

IT Support Tailored to Your Operations

IT Support Services

Your day-to-day IT, run and scaled for you.

Comprehensive AMC & IT Support

Customized annual maintenance contracts and support options to meet varied business needs. Enterprise-grade IT support for organizations of any size.

  • Customised annual maintenance contracts
  • Varied support options for business needs
  • Enterprise-grade IT for all sizes

Cost-Effective Outsourcing

Outsourced IT support solutions at a fraction of the cost of in-house teams, including monitoring, backup, and support desk. Maximise the value of every IT budget.

  • IT support at fraction of in-house costs
  • Monitoring, backup & support desk included
  • Maximises value per budget

International Reach

Managed services delivered across Dubai, Abu Dhabi, and Manila, adhering to global IT standards. Regional and international capability under one team.

  • Delivered across Dubai, Abu Dhabi & Manila
  • Adhering to global IT standards
  • Regional & international capability

Proactive 24/7/365 Monitoring

Continuous monitoring by our NOC to resolve issues before they impact operations. Your systems stay available and your team stays productive around the clock.

  • Continuous NOC monitoring
  • Issues resolved before they impact operations
  • Around-the-clock coverage

Flexible Support Arrangements

Scalable IT support options ranging from fully managed helpdesks to specific service needs. Options for every business size and structure.

  • Fully managed to specific service needs
  • Scalable to match your growth
  • Options for every business size

Expert Consultancy

IT consultancy solutions that ensure your technology is equipped to deliver your business goals for maximum impact and minimal cost.

  • Technology aligned to business objectives
  • Maximum impact at minimal cost
  • Strategic IT planning included

Disaster Recovery Solutions

Robust, fully tested disaster recovery processes designed to get your systems back online with minimal disruption or delay.

  • Fully tested recovery processes
  • Systems back online with minimal delay
  • Defined RTO & RPO targets

Business Continuity Planning

A structured plan that assigns clear ownership and keeps core operations running during periods of disruption. Every plan takes into account audit and compliance requirements.

  • Clear ownership across all scenarios
  • Core operations maintained during disruption
  • Audit & compliance requirements met

Human Risk Management

Reduce the risk your people and regulators create.

Continuous Risk Monitoring

We monitor user behaviour and system activity around the clock, flagging anomalies before they escalate into incidents. Issues are logged and escalated through a structured process with clear ownership.

  • Around-the-clock behaviour & activity monitoring
  • Anomalies flagged before they escalate
  • Structured escalation with clear ownership

Human Risk Assessments

Evaluating the areas where human behaviour introduces risk to your organization allows us to prioritise fixes and assign accountability before it's too late.

  • Areas of human risk identified & prioritised
  • Accountability assigned before incidents occur
  • Fixes implemented proactively

Regulatory Compliance Management

We map your risk controls based on the applicable regulatory requirements. Our priorities are to identify gaps and ensure your systems are always audit-ready.

  • Risk controls mapped to regulatory requirements
  • Gaps identified & closed proactively
  • Systems always audit-ready

Employee Training and Awareness

Our IT specialists deliver targeted training based on real risk data. With our help, your staff will understand relevant threats and the controls in place to manage them.

  • Targeted training based on real risk data
  • Staff understand relevant threats & controls
  • Reduced human-driven exposure

Human Risk Mitigation

We implement controls that reduce exposure at the source, limiting what users can access, do, and share based on defined policies.

  • Controls reduce exposure at the source
  • Access, actions & sharing restricted by policy
  • Limits what users can do

Advanced Security Controls

The security measures we develop enforce policy consistently across your users, devices, and systems. We review controls regularly to ensure they remain effective at all times.

  • Policy enforced consistently across users, devices & systems
  • Controls reviewed regularly
  • Remain effective at all times

Business Outcomes

24/7 system uptime

Lower IT operating costs

Fast, predictable recovery

Reduced human-driven risk

Team free to focus on core work

Scalable as your business grows

Why Choose Unified Microsystems for IT Support?

Continuous Support and Monitoring

Our NOC monitors your systems around the clock, identifying and resolving issues before they affect your operations or your team.

Guaranteed Service Level Agreements

Defined response times and clear accountability mean you always know what to expect and where to look if things don't go as planned.

Comprehensive Third-Party Management

We manage your vendors and technology partners on your behalf, reducing the coordination burden on your internal team and keeping standards consistent.

Multi-Lingual Expert Team

Our team operates across languages and time zones, removing communication barriers and ensuring support is accessible wherever your business operates.

Disaster Recovery Experts

We design, implement, and test recovery solutions with defined RTO and RPO targets so your business can restore operations quickly and predictably when disaster strikes.

Business Continuity Planning

We build structured, tested continuity plans that keep critical services running through disruption, with clear ownership and documented procedures your team can execute under pressure.

Flexible Pricing

Managed IT Support Packages

We believe in upfront, scalable solutions that can grow with your business. Whether you are a small startup or an established business with a regional GCC presence, we have the ideal support tier for your needs.

Standard
Dependable IT

For businesses that need dependable, well-managed IT without complexity. Covers the fundamentals to keep your systems running and support all your users.

  • End-user support and device management
  • Microsoft 365 administration and optimisation
  • Email security, backup, and basic cyber protection
  • Patch management and system health monitoring
  • Disaster recovery and business continuity planning
Ideal for Businesses that need reliable day-to-day IT operations without the overhead of an in-house team.
Advanced
Proactive & Secure

For growing organizations that need stronger controls, greater visibility, and a more structured IT environment with proactive security and policy-driven management.

  • Proactive cybersecurity and threat protection
  • Device and identity management, including conditional access
  • Mobile device and endpoint control
  • Policy-driven IT environment with improved visibility and governance
  • Disaster recovery and business continuity planning
Ideal for Businesses that have outgrown basic IT support and require a more controlled, secure operating environment.
Most popular
Regulated
Compliance-ready

For organizations operating under formal compliance, audit, or regulatory obligations. Built around risk management, incident response, and business continuity.

  • Advanced data protection and risk management
  • Security monitoring and incident response
  • Compliance, audit, and governance support
  • Business continuity and resilience planning
  • Disaster recovery and business continuity planning
Ideal for Financial services firms, legal practices, and any organisation subject to regulatory oversight or formal audit requirements.

On-site Coverage

IT Support & AMC delivery — on the ground, globally

Professional on-site AMC engineers in 6 countries. Same SLA, same standards, wherever you operate.

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6

Countries

16+

Cities

2008

Established

24/7

Coverage

AE

UAE — Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah

Full UAE coverage · On-site AMC · Network & infrastructure

PH

Philippines — Metro Manila, Clark, Cebu

Enterprise IT support · Helpdesk & on-site

SA

Saudi Arabia — Riyadh, Jeddah

KSA operations · On-site AMC delivery

TH

Thailand — Bangkok

APAC IT support · Bangkok metro

GB

United Kingdom — London

UK operations · City of London & Greater London

US

United States — New York, Boston

East Coast US support · On-site & remote

Insights

Our Projects

Explore detailed accounts of our major projects, showcasing how our tailored IT solutions have driven success and innovation for our clients

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Enlist the IT Support Services You Need for Growth and Scalability

With our turnkey IT support solutions, you get maximum protection and productivity with minimal effort and expense. Get in touch to arrange your free IT audit.

Arrange a Free IT Audit

ISO 27001

Certified

ISO 9001

Certified

UAE, PH, TH, KSA, UK & USA

Presence

Microsoft

Partner

24/7

Support

Since 2008

Established